SERVICE PRODUCT ENGINEER
Job n. 202150
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Cavotec is a customer centered organization. With over 70 highly skilled Field Service employees located all over the world we work daily on satisfying customers.
We are looking for an ambitious:
Service Product Engineer
Responsibilities
- Maintain expert level of assigned products’ knowledge and application.
- Provide technical expertise in support of improvements to existing product designs and/or propose new products’ concepts for further development by engineering.
- Provide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality.
- Act as a technical liaison between Field Service organization, Engineering and Operations influencing and persuading internal and external customers, with a proactive and can-do attitude, about the effectiveness of the new design solution proposed.
- Assist in resolving design related non conformities, ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D) and remedial actions are implemented by the CoE.
- Identify and propose solutions to escalate any technical or project related risks.
- Achieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards.
- Troubleshoot problems and attempt to identify causes for warranty problems in order to prevent and eradicate repeat occurrences.
- Cooperate with Field Service organization, Engineering and Sales departments to resolve matters regarding the warranty of sold products/solutions.
- Support the Service Spare Parts Manager in the identification of the spare parts.
- Support the Service Managers in the preparation of the technical document for the Field Service organization to execute the job.
- Support Field Service trouble shooting and diagnostic, propose remedial actions providing technical Customer Service and conducting product training on an as needed basis.
- Review and validate the assigned products’ documentation including O&M manuals.
Qualifications
- Engineering degree or equivalent background required;
- Experience in negotiating international warranty contracts;
- Worked in a multicultural environment;
- Strong interpersonal skills;
Please submit your resume in English.